General Terms and Conditions of Sale
Last updated: 2025-05-31
Placing an order implies the Customer’s full and unconditional acceptance of these General Terms and Conditions of Sale, of which they are aware either on the Cabaret de Licques website at the following address: https://cabaretdelicques.com/conditions-generales-de-vente or, upon request, from the Cabaret de Licques ticket office located at the following address: 60, rue de l’abbé Pruvost 62850 LICQUES / Tel.: 03.21.97.18.07 (hereinafter the “Ticket Office”).
Article 1 – SERVICES – PRICES
Prices per person include dinner with the beverages specified on the menu (hereinafter the “Dinner”) and the show (hereinafter the “Show”). These prices are stated in euros, all taxes included.
The prices communicated by Cabaret de Licques vary depending on the package category selected. These prices are available on the Cabaret de Licques website at the following address: https://www.cabaretdelicques.com/le-repas-spectacle/ or in the brochures made available to the public at: 60, rue de l’abbé Pruvost 62850 LICQUES, or upon request by email or post.
Cabaret de Licques reserves the right to request proof of identity from any person requesting the child rate.
Cabaret de Licques reserves the right to change its prices at any time; however, the service will be invoiced on the basis of the prices in force at the time the order is recorded. Promotional offers subject to specific terms and conditions may be proposed by Cabaret de Licques. The Cabaret cannot offer menus adapted to food allergies or specific diets.
Cabaret de Licques reserves the right to modify all or part of its packages depending on the supply of raw materials and/or in the event of stock shortages. Packages may change from one season to the next.
Article 2 – RESERVATIONS – EXCHANGES/CANCELLATIONS
2.1 Order/reservation: Before placing an order, the Customer acknowledges having read these General Terms and Conditions of Sale and having accepted them in full.
In the case of an order placed on the website, this acknowledgement is made by ticking the box “I acknowledge that I have read these General Terms and Conditions of Sale and I accept them”. Online, the sale will only be final once the confirmation email from Cabaret de Licques has been received, stating the reservation number (hereinafter the “Reservation”). Payment of the service amount is made immediately by the Customer, regardless of the ordering method used for the reservation.
2.2 Seating: As Cabaret de Licques sets up the room for each performance, no claim may be made regarding the allocation of seats made by Cabaret de Licques within the venue.
2.3 The total number of reserved seats per person may not exceed 19 tickets per order. Beyond this, a group rate will be offered.
2.4 Exchange/cancellation: The Customer does not benefit from a right of withdrawal. Pursuant to Article L 221-28(12) of the French Consumer Code, the Customer may not exercise the right of withdrawal for catering services and leisure activities that must be provided on a specific date or during a specific period. The ticket issued for the service may not be taken back, refunded, or exchanged. Accordingly, if the Customer cancels their reservation, the price paid by the Customer for the ticket will remain with Cabaret de Licques as compensation.
Article 3 – FORCE MAJEURE
3.1 For the purposes of these General Terms and Conditions of Sale, force majeure means any event that is reasonably unforeseeable and unavoidable for Cabaret de Licques, making it impossible or significantly more costly to perform all or part of its contractual obligations under the service.
Force majeure includes events such as declared or undeclared war, general strikes, epidemic diseases, quarantine, fire, exceptional flooding, accidents, or other events beyond the control of both parties. Neither party shall be held liable. The performance date will automatically be postponed according to the duration of the force majeure event.
3.2 Cabaret de Licques shall not be deemed to be in breach of its obligations where performance of its obligations under the service is hindered, prevented, or delayed by a force majeure event, and its liability shall not, in such case, be incurred for any reason whatsoever.
Article 4 – PAYMENT TERMS
4.1 In the case of an online order, payment will be made by bank card. Only one payment method is permitted per order.
4.2 In the case of an order placed at the ticket office, payment may be made by bank card, cash (current legal maximum: 1,000 euros), cheque, or holiday vouchers. The accepted bank cards are those from the Carte Bleue, Visa, Eurocard, or Mastercard networks.
Article 5 – PAYMENT SECURITY AND PERSONAL DATA FOR ONLINE TICKET ORDERS
5.1 Payment security: Cabaret de Licques has entrusted its payment system to a provider specialized in securing online payments, which guarantees total confidentiality of the Customer’s banking information, secured by the SSL protocol. This provider systematically checks the validity of access rights when the Customer pays by bank card and encrypts all exchanges to ensure confidentiality.
5.2 Personal data: By ordering via the Cabaret de Licques website, the Customer consents to Cabaret de Licques using the personal data concerning them that is necessary to ensure proper processing of orders. Cabaret de Licques undertakes to use such data only for information purposes and commercial offers relating to Cabaret de Licques products, and not to disclose it to third parties, except at the request of any judicial or administrative authority empowered by law that requests communication of this information.
All of this information is handled with rigor and discretion.
In accordance with Articles 39 and 40 of the French “Data Protection Act” of January 6, 1978, the Customer has, at any time, a right of access, rectification, and deletion of data concerning them. To exercise this right and obtain communication of the information, the Customer simply needs to submit a request to Cabaret de Licques. In order for Cabaret de Licques to satisfy the Customer’s request, the Customer must provide the information necessary for identification: last name, first name, address, email address, by email to: contact@cabaretdelicques.com or by post to: 60, rue de l’abbé Pruvost 62850 LICQUES.
WARNING: processing times for Customer requests will necessarily be longer if the request is made by post due to material and technical constraints.
Article 6 – TICKET/E-TICKET
6.1 Each ticket, whether electronic or not, has a number, which is the ticket’s unique data. Presentation of the ticket allows single entry for one or more Customers to the Cabaret de Licques venue solely for the service for which it was issued. Only the first presentation of the ticket will grant access to the Cabaret de Licques venue. Any subsequent presentation of the same ticket or a copy will be automatically refused.
6.2 The Customer is responsible for keeping and using their ticket; the ticket cannot be replaced in the event of loss, theft, or destruction.
6.3 The Customer is responsible for printing the ticket, which must be of good quality. Any ticket that is poorly printed, soiled, damaged, or illegible will not be accepted and will be deemed invalid; it will not allow access to the Cabaret de Licques venue.
6.4 Resale of tickets is prohibited under the terms of the law of June 27, 1919, which penalizes the trafficking of theatre tickets. Any reproduction of the ticket is prohibited in any form whatsoever.
6.5 The ticket is personal and non-transferable. An official photo ID may be requested at the entrance to Cabaret de Licques to identify the Customer.
Article 7 – CABARET DE LICQUES HOUSE RULES
7.1 Cabaret de Licques makes every effort to provide the Customer with a service that meets their expectations. The order, layout, or casting of the show remains at the discretion of Cabaret de Licques, and no claim may be made in the event of changes to the programme or cast. Interruption of the show after more than half of its duration cannot give rise to any refund or any claim whatsoever.
7.2 The beverages included in the service selected by the Customer will be served before the start of the show.
7.3 Minors are admitted to Cabaret de Licques.
7.4 Appropriate attire (no flip-flops, shorts, bermuda shorts, sportswear) and respectful behaviour towards Cabaret de Licques staff and artists are required. Cabaret de Licques reserves the right to refuse entry or to remove any Customer who disrupts the proper running of the service, without any refund or compensation.
7.5 For safety and comfort reasons, backpacks, suitcases, and other bulky luggage (except small handbags) will not be accepted either in the venue or in the cloakroom. Anyone who does not comply with this measure will be refused entry to Cabaret de Licques.
7.6 Animals are not permitted on the premises of Cabaret de Licques, except for guide dogs in accordance with applicable regulations.
7.7 It is strictly forbidden to photograph, film, or record all or part of the Cabaret de Licques venue and the show. Any breach of this prohibition will be punished by confiscation of the device until the end of the service or the Customer’s expulsion, without any refund or compensation, and may result in legal proceedings.
7.8 Mobile phones must be switched off during the show.
7.9 It is also prohibited to reproduce the texts, logos, images, or any other elements appearing on the Cabaret de Licques website, on the ticket, on emails sent by Cabaret de Licques, or on any other document issued by Cabaret de Licques.
7.10 Cabaret de Licques declines all liability for any damage concerning any items left in the premises provided for this purpose.
7.11 Cabaret de Licques is an entirely non-smoking venue. Smoking and vaping are therefore prohibited.
7.12 In the event of an audiovisual recording of the Show, the Customer will be informed that their image may appear in it.
Article 8 – APPLICABLE LAW – COMPETENT COURTS – MEDIATION
8.1 These General Terms and Conditions of Sale are governed by French law.
8.2 Without prejudice to mandatory provisions applicable under the law of the Buyer’s country pursuant to EU regulations or international conventions, and without prejudice to recourse to a mediation procedure under the terms of these provisions, any disputes between the Parties, of whatever nature, shall be subject to the exclusive jurisdiction of the French courts.
In any event, the Parties will attempt to find an amicable solution to the dispute before referring the matter to the competent court.
8.3 Before any legal action, the Buyer will have the possibility of seeking an amicable solution, in particular through the mediation procedure as provided for in this article, with the assistance of a consumer association or any other adviser of their choice.
8.4 In the event of a dispute, the Buyer may first contact the Seller’s ticket office at the following number: +33(0)3.21.97.18.07 (non-premium-rate number from a landline in mainland France), Monday to Friday excluding public holidays or non-working days, from 2:00 PM to 6:00 PM, or by email at reservations@cabaretdelicques.com.
If the complaint to the Seller’s ticket office is unsuccessful, or if there is no response from that service within two months, the Buyer may submit the dispute relating to an order or to these GTC opposing them to the Seller to a mediator who will attempt, independently and impartially, to bring the parties together with a view to reaching an amicable solution.
In this case, the Customer may use the online dispute resolution platform: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=FR,
It is recalled that the dispute cannot be examined by the consumer mediator when:
The consumer cannot demonstrate that they have first attempted to resolve the dispute directly with the professional by a written complaint in accordance with the procedures provided for, where applicable, in the contract;
The request is manifestly unfounded or abusive;
The dispute has previously been examined or is currently being examined by another mediator or by a court;
The consumer submitted their request to the mediator more than one year after their written complaint to the professional;
The dispute does not fall within the mediator’s scope of competence.
The consumer is informed by the mediator, within three weeks of receipt of their file, of the rejection of their mediation request.
To submit their mediation request, the Buyer has access to a complaint form available on the mediator’s website.
8.5 The parties to the contract remain free to accept or refuse recourse to mediation and, in the event of recourse to mediation, to accept or refuse the solution proposed by the mediator.
8.6 In the event of a dispute or challenge, only French law shall apply and the French courts shall have exclusive jurisdiction. Commercial disputes shall fall exclusively within the jurisdiction of the Commercial Court or the Administrative Court of Boulogne-sur-Mer.
